







Unpredictable standards that damage brand reputation.
Inconsistent guest experiences leading to volatile ratings.
Do you rely on a single cleaning vendor for most turnovers?
Would turnovers fail if your current vendor stopped working tomorrow?
Do you have limited visibility into how turnovers are performed?
Have you received guest complaints tied to cleaning quality?
From vendor dependency → to operational control
Phase 1 (Days 1-20)
Diagnostic & Strategy
Phase 2 (Days 21-40)
System Installation (Hiring & SOPs)
Phase 3 (Days 41-60)
Infrastructure Launch & Scaling
Eliminate "Last-Minute" Heroics






Case Study
Built an internal cleaning division in just 60 days using the KBG Framework.
Vendor dependency eliminated
20% margin increase
Cleaning is not a vendor relationship. It is an operational pillar. If turnovers fail, everything fails.
Forward-thinking operators are building internal infrastructure to control timelines, staff training, and property readiness.
Cleaning transitions from a vendor cost to an operational asset.
The system is built. The team is trained and running it live in client accounts today. When you onboard now, you are not waiting on anything to be invented — your core values, your pricing, your hiring system, and your admin support are installed into a machine that is already running.
The system is finished. The pricing system, the hiring system, the 200-point inspection standard, the recorded virtual walkthroughs, the admin systems — all of it is built, tested, and running in real vacation rental operations right now.
The team is in place. Our admin team works inside our clients' accounts every day. When you onboard, that team starts behind you from day one — you are plugging into a running operation, not building one from zero.
Kerri-Anne still does the foundation work herself. Every new client starts with her personally — your core values session and your Pricing for Profit workshop. Her onboarding calendar is limited by her own hours; the operators who get in get her time.
Waiting has a price tag. Broken cleaning operations and outside vendors quietly cost most operators 20–30% — out of every clean, every month. Onboarding now means the system is working before your next busy season, not scrambled together during it.
If cleaning is the part of your business that costs you money, sleep, and five-star reviews, now is the time to fix it.
We’ll map where inefficiencies, vendor dependency, and structural gaps are costing you — and what it takes to fix them.
Most operators lose 20–30% of their cleaning spend to re-cleans, inefficient labor, emergency vendor coverage, and lack of standardized systems. It's not a pricing problem — it's a structure problem.
An Integrated Hospitality Operator is a property manager who internalizes and systemizes turnover operations, treating cleaning and preparation as a core operational function — not an outsourced task. IHOs run structured internal cleaning teams with standardized procedures instead of relying on third-party vendors.
The five pillars are: 1) Cleaning Operations — standardized turnovers, quality control, inspection systems; 2) Scheduling & Logistics — turnover coordination, calendar integration, operational timing; 3) Staff & Team Development — training systems, performance standards, retention frameworks; 4) Guest Experience — arrival readiness, consistency of standards, five-star expectations; 5) Operational Systems — checklists and SOPs, accountability systems, scalable workflows.
60 days, in three phases: Diagnostic and Strategy (days 1–20), System Installation including hiring and SOPs (days 21–40), and Infrastructure Launch and Scaling (days 41–60).
Switching vendors doesn't solve the problem — without structure, the same issues repeat with a different company. The fix is building the infrastructure that creates consistency, accountability, and control across your operation.
Operators managing multi-unit portfolios — short-term rental portfolios, resorts, timeshares, corporate housing, student housing, and commercial offices — who are tired of cleaning instability, last-minute issues, and unpredictable performance.